Shipping & returns
Shipping
Due to the high costs of packaging, energy and personnel, among other things, we apply a minimum order value of at least €20, excluding shipping costs.
All orders placed before 4 p.m. will be processed the same day in our shop, except on Sundays and Mondays. The price for shipping and handling is €6.95, but shipping is free for orders over €50 within the Netherlands.
Different shipping costs apply for different countries. You can see these in your shopping basket.
We are not responsible for delays in delivery.
Letterbox parcels: in principle, we do not send parcels by letterbox post.
This is because if a letterbox parcel is lost, Post NL will not investigate and will therefore not reimburse you for the loss.
If you still want your order to be sent by letterbox post, please contact us.
Please note that if you have opted for a letterbox parcel, we are not liable for any loss.
Customs/import duties & taxes
All customers are responsible for customs/import duties and taxes.
Joyeria Y Mas is required by law to declare the full paid value of shipments and must include an invoice for customs if they require it.
We recommend you contact your local customs office for more information.
Changes to your order
Once your order has been processed, no further changes can be made to it.
Please ensure that all details of your order are correct before placing your order. In particular, we recommend that you double-check your email address and delivery address.
Please note: we reserve the right to cancel any order at any time.
Swap
Is your item not quite what you wanted and would you prefer to exchange it for something else? No problem.
Just send us an email at [email protected] and let us know what you are returning and what you would like in exchange, and we will make sure your new item is ready for you.
As soon as we receive your return, we will send you your new item (we will cover the shipping costs for the new item once).
The return costs for an exchange are at your own expense.
As with returns, you can also visit our shop for exchanges.
Here too, we would ask you to notify us of your exchange by email in advance, so that we can ensure that your new item is ready in our shop when you come to exchange it. Don't forget to send your invoice with your exchange or bring it with you to the shop!
Returns
If you are still not satisfied and wish to return your order, please let us know via [email protected], stating your order number.
Use the withdrawal form at the bottom of the page and notify us of your return via the email address.
We will arrange for a return label to be created for you via My Parcel. The cost of this is €6,95 for returns within the Netherlands.
You can also arrange your own return shipment after registering, but please ensure that your return shipment is not an evening delivery. We are only available in our shop until 5 p.m.
We do not collect parcels from Post NL locations.
Return costs are always at your own expense!
You can also drop off your return shipment free of charge at our shop.
Refunds will be made in the same way as we received your payment, within the statutory period of 14 days.
Below you will find all the information about returns.
Return costs are at your own expense if you opt for a full refund. If you choose to receive store credit equal to the purchase amount, we will pay for your return shipment.
This option is only valid for Dutch orders.
RETURN TIME
You can return the product within 14 days, sale items within 8 days, without giving any reason, starting from the day you received the item.
If you chose to have your order delivered to a collection point, the 14 or 8-day return period starts on the day your order was delivered to the collection point.
Your return shipment must be received by us on the 14th or 8th day.
If you have chosen to collect your order in store, the return period starts when you receive a message that your order is ready for collection.
We do not make any exceptions to the above conditions.
If you have chosen to have your order delivered to a collection point, it will remain there for 1 week.
After that, it will be returned to us.
If, due to unforeseen circumstances, you are unable to collect your order from the collection point on time, please contact us.
We will then make a new appointment to send your order to you again and will always charge shipping costs for this.
If you do not collect your parcel from the Post NL location, we will always charge you for the shipping costs incurred!
RETURN CONDITIONS
- Sale items with a discount of 50% or more cannot be returned!
- Items from the new collection that were purchased with a discount code can be returned within the 8-day return period.
- Your return should always be notified to us via our e-mail address first!
- Returns are only accepted within the return period of 8 days.
- The items have not been worn and/or washed,no food stains, make-up stains, body odours and/or cigarette smells are present on the items.
- No attempt has been made to repair a defect.
- Earrings & lingerie and hats may not be returned for hygienic reasons.
- we do not take back home accessories!
- The original hangtag and return label is still attached to the item.
- Hygiene label in bikini bottoms must not have been removed.
- The item is returned in its original packaging. And it is undamaged.
- Always put your shipment in the plastic protective packaging first and then in the shipping box.
If you have not done this and the product is damaged afterwards, no credit will be given!
- Insufficiently or unstamped return shipments will not be accepted by us.
- Product and/or delivery faults must be reported to us with a description within 24 hours of delivery.
- We do not provide a washing guarantee. Problems arising after washing are your own responsibility.
- If our return conditions are not met, we reserve the right to return the shipment and charge you for the shipping costs.
- Returns are always at your own risk so Joyeria Y Mas is not responsible for any loss of your return!
We therefore always recommend sending your return by registered post with a track & trace code and proof of posting.
- Shipping costs of foreign orders will not be credited by us!
- When you place an order on our webshop, you agree to our terms and conditions.
[email protected]
Joyeria y mas/return
Steenstraat 136
5831JK Boxmeer
Modelformulier voor herroeping
To;
Steenstaat 136
5831JK Boxmeer
t.a.v. Joyeria Y Mas
I/We* hereby give notice that I/We* have reached an agreement with you on this subject:
the sale of the following goods:
the supply of the following digital content:
the provision of the following service revocation/withdrawal:
Ordered on* / Received on*:
Name/Names of consumer(s):
Consumer(s) address:
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete where not applicable