Shipping & returns
Delivery times for our orders are 1 to 2 working days. Orders placed from Tuesday to Saturday before 4.30 p.m,
will be shipped the same day, except for sale items which need a day longer processing as they are not in our shop but in our storage elsewhere.
You will receive a track & trace code by e-mail so you can track your order.
You can also collect your order from our shop.
Shipping costs for your order are free in the Netherlands from €75 (except for evening deliveries).
If part of the order is returned, we will still charge the shipping costs.
For shipments under €75,- an amount of €6,95 will be charged.
We also ship abroad.
The shipping costs for this will be indicated automatically after you have entered the address details.
Items in your shopping cart and or wish list will not be reserved. Unfortunately, it is also not possible to reserve items. So it may unfortunately happen that an item disappears from your shopping basket because someone else has ordered it previously.
Please note that we are not responsible for delivery delays. Joyeria Y Mas ships before 16.30 the same day and from then on, it is entirely in the hands of PostNL. If the delivery time is unknown or if, for example, the parcel has been delivered somewhere else, we ourselves cannot see where the parcel is. Only PostNL has the correct information about this as we cannot look into that company. For orders where the track&trace remains on the same status for 5 days or more, you may contact us. We will then start an investigation.
If you are still not satisfied and want to return your order, always let us know via [email protected], orders that have not been notified in advance will not be processed!
Use the right of withdrawal form at the bottom of the page.
Send us an email with your details, reason and order number.
We will have a return label created for you via My Parcel.
We will process your return shipment carefully and in good faith.
You bear the costs for the return shipment yourself. We estimate that these costs will not exceed € 7.35
Or for free when you hand in your return at our shop in Boxmeer.
Below you will find all information on return shipments.
If you are not satisfied with your purchase made with a gift card, you may return it.
You will then receive a shop credit of the value of your purchase from us.
If you are not satisfied with your purchase made with your shop credit, you may return it and receive the value of your shop credit in a new shop credit back.
You can within 14 days return the product, sale items 8 days! without giving reasons, starting from the day of receipt of the item, but we appreciate it as soon as possible!
The item can only be returned unused and in its original undamaged packaging with the original hangtag, properly packed as you received it, otherwise, a charge will be made for this.
If you have chosen to have your order delivered to a pick-up location, the 14-day return period also starts on the day your order is delivered to the pick-up location.
The 14 days start the day after you have received your order or it has been delivered to a collection location and it must be received by us on the 14th day.
Please note: Sale items from 70% off may not be returned.
- Returns will only be accepted within the return period of 14 days.
- The items have not been worn and/or washed.
- No food stains, make-up stains, body odours and/or cigarette smells are present on the items.
- No attempt has been made to repair a defect.
- Jewellery, lingerie & hats may not be returned for hygienic reasons.
- The original hangtag is still attached to the item.
- A hygiene label in the bikini bottoms must not have been removed.
- The item is returned in its original packaging. And it is undamaged.
- The shipping risk of returning are for the buyer. We recommend returning an item via the return label sent to us.
- Insufficiently or unstamped returns will not be accepted by us.
- Product and/or delivery faults must be reported to us with a description within 3 days of delivery.
- If our return conditions are not met, we reserve the right to return the shipment and charge you for shipping costs.
- We may hold you liable for any depreciation in value that occurs because you have used the item in a different way than you would in a shop.
- Outlet & Deal of the week are excluded for returns.
Please add your details with order number to your return shipment at all times!
Packages without this information cannot be processed because we do not know who a return belongs to if there is no information attached.
Joyeria y mas/return
I/We* hereby give notice that I/We* have reached an agreement with you on this subject:
the sale of the following goods:
the supply of the following digital content:
the provision of the following service revocation/withdrawal:
Ordered on* / Received on*:
Name/Names of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
(*) Delete where not applicable