Shipping & returns
Shipping
All orders placed before 16:00 will be processed in our shop the same day except Monday.
The price for shipping and handling is €6.95, but there is free shipping once the Dutch order is above €75.
Different shipping costs are calculated for all countries.
You can see these in your shopping basket.
All orders are shipped with UPS and if you place your order before 4.30 pm, you can almost be sure that your order will arrive the next working day.
Once your order has been dispatched, you will receive the shipping confirmation and tracking details.
Please note that other countries may take longer.
Customs/import duties & taxes
All customers are responsible for customs/import duties and taxes.
Joyeria Y Mas is required by law to declare the full paid value of shipments and must include an invoice for customs if they require it.
We recommend you contact your local customs office for more information.
Changes to your order
Unfortunately, we cannot make changes or cancel your order after it has been placed.
Please ensure that all details of your order are correct before submitting your order, in particular we recommend you double check your email address and delivery address.
Please note that we reserve the right to cancel any order at any time.
Please note that we are not responsible for delays in terms of delivery.
Swap
Is your item not quite to your liking and would you rather exchange it for something else?
No problem. When you mail us at [email protected] and let us know what you are returning and what you want in return, we will make sure your new item is ready for you.
As soon as we have received your return, we will send you your new item (the shipping costs for the new item are for our account).
The return costs for an exchange remain at your own expense. Would you like to exchange shoes for another size?
Make sure you put the shoes in the shoe box and then in a shipping bag or shipping box.
This is the only way to keep the shoes and the shoebox in good condition.
As with returns, you can also exchange shoes in our shop.
Here too, we would like to ask you to notify us in advance of your exchange by e-mail or phone, so we can make sure your new item is ready for you when you come to exchange it.
Do not forget to send your invoice or bring it to the shop wit
Returns
If you are still not satisfied and wish to return your order, always let us know at [email protected].
Use the right of withdrawal form at the bottom of the page and report your return to us via email.
We will have a return label created for you via My Parcel, the cost of which is €7.35 for Dutch returns.
Return costs are at all times for your own account!
You can also hand in your return shipment in our shop free of charge.
Refunds are made in the same way as we received them from you within the statutory period of 14 days.
Below you will find all information on return shipments.
Return label
All clothes and shoes within the right of return are provided with a return label.
If this label has been removed or is damaged in a way that could not have been done with just fitting, returns will be excluded.
You can return the product within 14 days, sale items 8 days and also special promotions like e.g. Black Friday and KLARNA payments! without giving reasons, starting from the day of receipt of the item.
If you have chosen to have your order delivered to a pick-up location, the 14 or 8 day return period starts on the day your order is delivered to the pick-up location.
On the 14th or 8th day, your return must have reached us.
We make no exceptions to the above conditions.
Please note if you have chosen to have your order delivered to a pick-up location it will remain there for 1 week.
It will then be returned to us.
If, due to unforeseen circumstances, you are too late to collect your order from the pick-up location, please contact us yourself.
We will then make a new appointment to send your order back to you and will always charge shipping costs.
RETURN CONDITIONS
Please note: Sale items from 50% off may not be returned.
- Returns are only accepted within the return period of 14 days and sale items within 8 days!
- The items have not been worn and/or washed.
- No food stains, make-up stains, body odours and/or cigarette smells are present on the items.
- No attempt has been made to repair a defect.
- Jewellery & lingerie and hats may not be returned for hygienic reasons.
- we do not take back home accessories!
- The original hangtag and return label is still attached to the item.
- Hygiene label in bikini bottoms must not have been removed.
- The item is returned in its original packaging. And it is undamaged.
- Always put your shipment in the plastic protective packaging first and then in the shipping box.
If you have not done this and the product is damaged afterwards, no credit will be given!
- Insufficiently or unstamped return shipments will not be accepted by us.
- Product and/or delivery faults must be reported to us with a description within 24 hours of delivery.
- We do not provide a washing guarantee. Problems arising after washing are your own responsibility.
- If our return conditions are not met, we reserve the right to return the shipment and charge you for the shipping costs.
- Returns are always at your own risk so Joyeria Y Mas is not responsible for any loss of your return!
We therefore always recommend sending your return by registered post with a track & trace code and proof of posting.
- Shipping costs of foreign orders will not be credited by us!
[email protected]
Joyeria y mas/return
Steenstraat 136
5831JK Boxmeer
Modelformulier voor herroeping
To;
Steenstaat 136
5831JK Boxmeer
t.a.v. Joyeria Y Mas
I/We* hereby give notice that I/We* have reached an agreement with you on this subject:
the sale of the following goods:
the supply of the following digital content:
the provision of the following service revocation/withdrawal:
Ordered on* / Received on*:
Name/Names of consumer(s):
Consumer(s) address:
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete where not applicable