Shipping & returns

Shipping

For orders placed before 4:30 p.m., we try to ship them on the same day.
Your order will be shipped from Tuesday to Saturday to the address provided.
As soon as we have shipped your order you will receive a message.
There will also be a track and trace number attached so you can follow the package through PostNL.
You can also pick up your order in our shop.

It is possible to indicate during your order that you want to pick up your order at a PostNL location or an evening delivery.
Your order will then be delivered to your door from Tuesday to Friday evening between 17:30 and 22:00.
The shipping costs of your order are free in the Netherlands from €50,- (with the exception of evening deliveries).
If part of the order is returned, we will still charge the shipping costs.
For shipments under € 50, - an amount of € 6.10 will be charged.
We also ship abroad.
The shipping costs are automatically indicated after you have entered the address data.

                                                                                                 

Returning

If you are not satisfied and want to return your order, please let us know at [email protected].
Use the return form at the bottom of the page.
We will have a return label made for you via My Parcel.
We will handle your return shipment carefully and in good faith.
You are responsible for the costs of the return shipment.
We estimate that these costs will be no more than € 7.30.
Or free when you drop off your return at our shop in Boxmeer.
The Klarna payment fee of € 2.95 will not be refunded for returns.
This is the only way we will accept your return.
Below you will find all the information about return shipments.

The right of withdrawal

- Returns are only accepted within the return period of 14 days.
- The items have not been worn and/or washed.
- There are no food stains, make-up stains, body odours and/or cigarette smells on the items.
- No attempt has been made to repair a defect.
- Jewellery may not be returned for hygiene reasons.
- The original hangtag is still attached to the item.
- Hygiene label in the bikini bottoms must not have been removed.
- The item is returned in its original packaging. And it is undamaged.
- The shipping risk of the return is for the buyer. We recommend returning an item using the return label sent from us.
- Insufficient or unstamped return shipments are not accepted by us.
- Product and/or delivery faults must be reported to us with a description within 14 days of delivery.
- If our return conditions are not met, we reserve the right to return the shipment and charge you for the shipping costs.
We may hold you liable for any loss of value arising from the fact that you have used the item in a way that you would in a shop.
In order to ensure the smooth processing of your return, we always require your order number, name and address.
Without these details we cannot process your return.

[email protected]
Joyeria y mas/return

Hoogkoorpassage 3
5831DM Boxmeer

Model revocation form
(complete and return this form only if you wish to revoke the agreement)

The right of withdrawal is excluded for:

For products that cannot be returned after opening for hygienic reasons, such as Earrings 

All products from the online sample sale cannot be returned.



ReturnButton


I/We* hereby give notice that I/We* have reached an agreement with you on this subject:

the sale of the following goods:

the supply of the following digital content:

the provision of the following service revocation/withdrawal:

Ordered on* / Received on*:
Name/Names of consumer(s):
Consumer(s) address:
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete where not applicable